Category - Cities
CVS Eyes Big Change to Locked Shelves, But There's a Catch
The spread of anti-theft technology in stores across the country has become an annoyance for everyday shoppers who just want to pick items off the shelf without having to call an employee to unlock it. CVS is one retailer that's drawn the ire of shoppers by locking items behind plastic in recent years, but now, the pharmacy chain is looking to put the power in your own hands—literally.
On Jan. 28, CVS announced the launch of its all-new CVS Health app complete with an array of features to help customers with their prescriptions and other parts of their pharmacy experience. Part of the app includes "the capability, being tested in a handful of stores, to use the app to open locked display cabinets for easier access to merchandise," according to a statement from the company.
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Being able to get items needed from store shelves without having to call an employee and waiting for them to unlock it for you is all a part of making the CVS pharmacy client's visit more smooth.
"As a company, we are super focused on improving the health care experience," CVS Health executive vice president Tilak Mandadi said. "The CVS Health app will make it easier for our customers to access and manage their health and care, save time and money, and make informed decisions about their health."
The changes have yet to roll out at CVS stores across the country, so it might be a while before you can visit a location and unlock the laundry detergent using just your phone.